SmartThings app not working (2020) – Samsung Support

How to Resolve SmartThings App Not Working in Just a Few Minutes?

Having a smart home is simply amazing as it provides all the comfort and convenience. The smart home devices are easy to connect and can be controlled on fingertips.

However, with so many smart devices and other electronic appliances, it can be quite a hassle to control them separately. And that is where the SmarThings app can be of great help. It simplifies your life by customizing your home on your fingertips using a single app.

The SmartThings app allows you to control every device that you have connected quickly and easily. The app allows you to manage the home settings while sitting on your bed.

You can use the SmartThings app even when you are outdoors and control the devices. It is surely a powerful remote that allows you to monitor and control your home even when you are physically not present there.

Now, you can easily keep up with your busy life without having to worry about physically being there.

If you are seeing an issue like the SmartThings app not working then do not worry as many people come across a similar issue.

Here we have mentioned in detail the troubleshooting solutions that you can follow to fix the problem. But if you are new and do not have enough technical knowledge, we recommend getting in touch with the support team for help.

Quick Solutions to Resolve SmartThings Hub Offline Problem

Life gets a little easier with the SmartThings app as it allows you to control the smart device on your fingertips using a single app.

The SmartThings app gets integrated with other devices to make things easier. However, if you are seeing an offline issue then there are a couple of things you can try to resolve.

  • Make sure to check the SmartThings hub as it must be receiving continuous power supply.
  • Also, check the indicator light and if it is showing magenta color then the hub is updating and you need to wait.
  • That is why it may get disconnected from the device.
  • Try refreshing the hub using the SmartThings app.
  • Open the app and then go to the settings then open the devices option and refresh it.
  • Make sure the device is connected to a power source.
  • If the device is connected to the power source, unplug it and then disconnect it.
  • Wait for a few minutes and then a plugin.
  • If the device still does not work and you use the SmartThings Hub offline issue persists then try plugging into another power outlet.
  • In some cases, you may have to set up the device again to fix the problem. So, open the apps for the device and complete the setup.
  • Once the setup is complete connect to the SmartThings app and see if the problem is resolved.
  • Another thing that you need to check if the range of the wi-fi router that you are using.
  • The device may be out of range hence the offline issue.
  • So, try extending the wireless network to resolve the problem.
  • In some cases, the wi-fi router may cause interference with the wi-fi signals.
  • Make sure to not place the hub over the wi-fi router to avoid the congestion of the signals.

  • Try extending the ethernet connection to move the hub far away from the router.
  • Other than that, make sure the devices are connected to the same wi-fi network as the SmartThings hub.
  • If this does not resolve the issue then you can try deleting the app and then reading the apps on the SmartThings app again.
  • If you are facing any issue in adding the apps on your SmartThings app then get in touch with the support team for help.

SmartThings Hub is an amazing solution for those who are looking for a single app to control different devices in your smart home.

However, many times people may come across the SmartThings app not working problem. If you are one of them then do not panic and follow the troubleshooting solutions mentioned above to quickly resolve the issue.

But in case the problem persists and nothing seems to work then you must get in touch with the technical support team to fix the issue completely so that you can monitor and control the devices in your home without any hassle.